First, with the local facilitators, during the preparatory exercise of the visit, we found it very difficult to approach the staff. "What are we going to say to the medical staff?" "They know what is right, but we are profane." Many local facilitators have little hope for the success of the visit and to speak frankly, on the way they say, "When doctors realize that our questions are for supervision, they will not listen at us."

It was in this spirit that the members of the team went…

En primo, avec les facilitateurs locaux, pendant  l’exercice  préparatoire de la visite, nous avons trouvé très difficile d’aborder le  personnel.  "Nous allons dire quoi au personnel médical ?"  "Ils maitrisent bien ce qu’il faut, or nous, nous sommes profanes."  Plusieurs facilitateurs locaux  ont peu d’espoir en la réussite de la visite et pour parler franchement,  en route ils disent,"lorsque les médecins se rendent compte que nos questions…